As part of the Unlimited Support* package, CrossBorder clients have the option of contacting their Client Service Manager or their designated Professional Services Team from 9:00 a.m. to 6:00 p.m. Eastern Standard Time, Monday through Friday, excluding holidays. View holiday schedule.
Complimentary unlimited support provided to CrossBorder Compliance users is defined as follows:
- Installation assistance for CrossBorder Compliance software
- Training of two client personnel in CrossBorder Compliance software per license
- Questions related to the functionality of CrossBorder Compliance software including the navigation, use of features, or data entry within the product
- Creating a standard functional analysis questionnaire
- Reviewing and critiquing reports prepared in the CrossBorder Compliance software
- Utilizing transfer pricing as a tax planning tool
- Transfer pricing economic support:
- Assistance identifying intercompany transactions
- Method selection
- Comparable search strategy
- Licensing and billing questions
To obtain additional information regarding our Customized Support, contact us today!
*CrossBorder reserves the right to change the terms of its Unlimited Support.