As part of the Unlimited Support* package, CrossBorder clients have the option of contacting their Client Service Manager or their designated Professional Services Team from 9:00 a.m. to 6:00 p.m. Eastern Standard Time, Monday through Friday, excluding holidays. View holiday schedule.
CrossBorder has extended their level of Unlimited Support for FasTrac 109 clients to include the following:
- Installation assistance for FasTrac 109 Software
- Training of two client personnel in FasTrac 109 software per license
- Questions related to the functionality of FasTrac 109 software including the navigation, use of features, or data entry within the product
- Licensing and billing questions
CrossBorder is pleased to provide additional support, for an added fee, to FasTrac 109 users. Additional support may include the following:
- Client specific tax technical support – Evaluation of a client specific problem unique to their provision.
- Diagnostic review of client data – Evaluation of a client’s database after the client has begun to use the software.
- Return to provision true-up – Data entry for a prior year return reconciliation.
- FIN 48 compliance – Entering all client defined Federal, State and Foreign FIN 48 exposure items.
- Prior year adjustments - Entering all client Federal, State and Foreign tax audit/amended return adjustments.
- Client consultant training – Training and supporting either non-licensed users or outside consultants.
- Identifying client spreadsheet data inaccuracies – Review and correct computational errors, internal inconsistencies of the data and procedural errors.
- Onsite personalized training - Training at either a client’s office or at the CrossBorder training facility.
To obtain additional information regarding the additional support, contact us today!
*CrossBorder reserves the right to change the terms of its Unlimited Support.